Privacy and Policy

Claudreck Technologies Private Limited ("Company", "We", "Our", "Us") is a company incorporated under the Companies Act, 2013 of India, having its registered office at 163/11, Sector 16, Haldighati Marg, Jaipur, Rajasthan – 302033, India, bearing GST Registration Number 08AANCC1565E1ZN. We are deeply committed to protecting the privacy, security, and personal data rights of every individual who visits, interacts with, or uses our website www.claudreck.com ("Website") or engages with our professional technology services.

This Privacy Policy ("Policy") explains in complete detail what personal data we collect, why we collect it, how we use it, how we store and protect it, with whom we share it, and what rights you have regarding your personal data. This Policy is prepared in compliance with the Digital Personal Data Protection Act 2023 (DPDP Act), the Information Technology Act 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, the IT Amendment Rules 2026, and all other applicable Indian data protection laws and regulations.

By accessing or using our Website in any manner, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue your use of our Website immediately. This Privacy Policy should be read together with our Terms and Conditions, which are available on our Website.

Claudreck Technologies Pvt. Ltd. collects two broad categories of personal data — information you directly and voluntarily provide to us, and information we automatically collect when you visit and interact with our Website.

Directly Provided Personal Data: When you contact us through our Website, fill out an inquiry or contact form, request a consultation, or communicate with us through any channel, you voluntarily provide us with personal information. This information includes your full name, email address, mobile or telephone number, company name and designation, the nature and details of your service inquiry, and any comments, messages, or additional information you choose to share with us in the body of your inquiry or contact form submission. We only collect the personal data that is necessary and relevant for the specific purpose for which it is being collected.

Automatically Collected Technical Data: When you visit our Website, certain technical data is automatically collected through cookies, tracking pixels, and similar technologies without requiring any direct input from you. This automatically collected data includes your IP address, your geographic location derived and approximated from your IP address, the type and version of browser you are using, your device type, model, and operating system, the pages you visit on our Website and the navigation path you follow, the date, time, and duration of your visit to our Website, the website or platform that referred you to our Website, and data collected through Google Analytics, Google Ads Tags, and Meta Pixel including ad interaction data, conversion events, and remarketing identifiers. This technical data helps us understand how visitors use our Website, improve our content and user experience, and serve relevant advertisements to our audience.

We process your personal data only for specific, clearly defined, and legitimate purposes in accordance with the Digital Personal Data Protection Act 2023. We do not process your personal data in any manner that is incompatible with the purposes for which it was originally collected.

We use your directly provided personal data primarily to respond promptly and accurately to your service inquiries, consultation requests, and general questions about our technology solutions. We use it to communicate with you about your project requirements, service proposals, engagement terms, and ongoing project updates. With your consent, we may use your contact information to send you relevant information about our new services, technology insights, company news, and industry developments that may be of value to your business. We may also use your information to maintain our business relationship with you, manage our contractual obligations, and ensure the highest quality of service delivery.

We use automatically collected technical data and data gathered through Google Analytics to analyze Website traffic patterns, understand how visitors discover and navigate our Website, identify which content performs best, and continuously improve our Website's functionality, performance, and user experience. We use data collected through Google Ads Tags and Meta Pixel to measure the effectiveness and return on investment of our paid advertising campaigns on Google and Meta platforms, to serve targeted advertisements to Website visitors who may be interested in our services, to run remarketing and retargeting campaigns, and to optimize our advertising spend and targeting strategies. We also use your data to comply with our legal obligations under applicable Indian laws, to protect our legal rights and interests, to prevent fraud and unauthorized use of our Website, and to maintain the security and integrity of our systems.

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences over time and enable various tracking and analytical functions. Claudreck Technologies Pvt. Ltd. uses several categories of cookies and tracking technologies on our Website, and by continuing to use our Website after viewing our cookie notice, you consent to our use of all described cookies.

We use essential cookies that are strictly necessary for the fundamental operation of our Website. These cookies enable core functions such as page navigation, security features, and form submission functionality. Essential cookies cannot be disabled without severely impacting the usability of our Website, and therefore they do not require separate consent.

We use analytics cookies primarily through Google Analytics, a web analytics service provided by Google LLC. Google Analytics places cookies on your device that collect and transmit information about your interaction with our Website to Google's servers. This information includes your IP address (which is anonymized where possible), your approximate geographic location derived from your IP address, your browser and device details, the pages you visited, how long you spent on each page, and how you navigated between pages. We use this data solely to understand Website usage patterns and improve our content and user experience. Google processes this data as a data processor on our behalf, governed by Google's data processing terms and privacy policy.

We use advertising cookies through Google Ads Remarketing Tags, which allow us to show targeted Google advertisements to individuals who have previously visited our Website while they browse other websites on the Google Display Network, use Google Search, or watch videos on YouTube. We also use Meta Pixel, a tracking technology provided by Meta Platforms Inc., which is embedded in our Website and collects data about your visit including pages viewed and actions taken. Meta Pixel enables us to measure our Facebook and Instagram advertising campaign performance, build Custom Audiences and Lookalike Audiences for our advertising, and run remarketing campaigns targeting previous Website visitors on Facebook and Instagram.

You have several options for managing cookies on our Website. You can configure your browser settings to refuse all or some cookies, alert you when cookies are being set, or delete existing cookies. Most modern browsers provide clear options for cookie management in their settings or preferences menus. You can opt out of Google personalized advertising at www.adssettings.google.com and install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout to prevent Google Analytics from collecting your data. You can manage your Meta advertising preferences and opt out of off-platform tracking at www.facebook.com/ads/preferences and www.facebook.com/off_facebook_activity respectively. Please be aware that disabling certain cookies may affect the functionality of our Website and your overall browsing experience.

Claudreck Technologies Pvt. Ltd. actively operates paid digital advertising campaigns on Google Ads and Meta Ads platforms. This section provides complete and transparent disclosure of our advertising data practices to ensure you are fully informed about how your data is used in connection with our advertising activities.

Regarding Google Ads and Google Analytics, we use Google Analytics to collect comprehensive data about how visitors interact with our Website. This data is used to generate aggregated reports about Website activity and to inform decisions about our content, marketing, and Website optimization. We use Google Ads Conversion Tracking to measure the specific actions visitors take after clicking our advertisements, such as filling out a contact form or requesting a consultation. We use Google Remarketing to create audience lists of Website visitors and serve targeted advertisements to those visitors across the Google ecosystem. Data collected by Google through these tools is processed by Google LLC as a data processor and is subject to Google's Privacy Policy available at policies.google.com/privacy.

Regarding Meta Ads and Meta Pixel, the Meta Pixel code embedded on our Website communicates data about visitor interactions to Meta Platforms Inc. This enables us to track the performance and reach of our Facebook and Instagram advertising campaigns, attribute conversions and leads to specific advertisements, build Custom Audiences consisting of Website visitors for targeted advertising, create Lookalike Audiences of new potential clients who share characteristics with our Website visitors, and optimize our advertising campaigns for better performance and cost efficiency. Meta processes this data according to Meta's Data Policy available at www.facebook.com/privacy/policy.

Regarding our remarketing practices specifically, if you visit our Website, our remarketing technology may serve you advertisements for Claudreck Technologies Pvt. Ltd. while you are browsing other websites, using Google services, or using Facebook and Instagram applications. These remarketing advertisements are served based on your previous interaction with our Website using cookie and pixel data. Remarketing audience lists are retained for a maximum period of 180 days from your most recent Website visit. You can opt out of our remarketing campaigns at any time using the controls described in Section 4 of this Privacy Policy. All our advertising data practices are fully compliant with Google Advertising Policies, Meta Advertising Standards, and applicable Indian data protection laws.

Claudreck Technologies Pvt. Ltd. takes the security and protection of your personal data extremely seriously and implements comprehensive technical and organizational measures to safeguard it against unauthorized access, alteration, disclosure, destruction, or accidental loss. Our security measures include industry-standard encryption for data in transit and at rest, strict access controls ensuring that personal data is accessible only to authorized personnel who require it for legitimate business purposes, regular security assessments and reviews of our data storage systems, secure server infrastructure with appropriate physical and logical security controls, and employee training on data protection and privacy best practices.

Personal data collected through our contact and inquiry forms is retained for a maximum period of 3 years from the date of collection unless a longer retention period is required or permitted by applicable Indian law or is necessary for the establishment, exercise, or defense of legal claims. Technical data collected through cookies and analytics tools is retained in accordance with the data retention settings of Google Analytics and Meta Pixel respectively, which typically range from 14 months to 26 months depending on the specific configuration and platform. Advertising audience data used for remarketing purposes is retained for a maximum of 180 days as described in Section 5 of this Policy. When personal data is no longer required for the purpose for which it was collected and no legal basis for continued retention exists, it is securely deleted or anonymized in accordance with our internal data retention procedures.

While we implement robust security measures, please understand that no method of data transmission over the internet or method of electronic storage is completely and unconditionally secure. We cannot guarantee the absolute security of personal data transmitted to or stored on our systems, and any transmission is at your own risk. If you become aware of any security vulnerability or unauthorized use of your personal data in connection with our Website, please notify us immediately at privacy@claudreck.com.

Claudreck Technologies Pvt. Ltd. has a firm and unconditional policy of not selling, renting, leasing, trading, or sharing your personal data with any third parties for their independent commercial purposes. Your personal data is treated with the highest degree of confidentiality and is used solely for the purposes described in this Privacy Policy.

Your personal data may be processed by authorized third-party technology service providers solely to the extent necessary for the operation of our Website, analytics, and advertising functions. Specifically, data collected through Google Analytics and Google Ads is processed by Google LLC as a data processor, and data collected through Meta Pixel is processed by Meta Platforms Inc. as a data processor. These companies process your data strictly in their capacity as our data processors and in accordance with our instructions, their respective data processing agreements, and their own privacy policies. We do not authorize these companies to use your personal data for their own independent purposes beyond what is described in those agreements and policies.

In limited circumstances, Claudreck Technologies Pvt. Ltd. may be required to disclose personal data without your prior consent if such disclosure is required or permitted by applicable Indian law, is in response to a lawful request by a court of competent jurisdiction, is required by a government authority, regulatory body, or law enforcement agency acting within their legal authority, or is necessary to protect the rights, property, or safety of Claudreck Technologies Pvt. Ltd., our clients, or the general public. In all such cases, we will disclose only the minimum amount of personal data required to fulfill the legal obligation.

The Digital Personal Data Protection Act 2023 grants you specific and important rights regarding your personal data that Claudreck Technologies Pvt. Ltd. is fully committed to respecting and facilitating. You have the right to access your personal data, meaning you can request confirmation of whether we hold personal data about you and obtain a copy of the data we process. You have the right to correction, meaning you can request that we correct any inaccurate, incomplete, or outdated personal data we hold about you. You have the right to erasure, meaning you can request deletion of your personal data subject to applicable legal retention requirements and our legitimate business needs. You have the right to grievance redressal, meaning you can raise a formal complaint or grievance regarding our processing of your personal data through our designated grievance channels. You have the right to nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity.

To exercise any of the above rights, please submit a written request to our designated Data Privacy Officer at privacy@claudreck.com. Please include sufficient information to verify your identity and clearly describe the specific right you wish to exercise and the personal data to which your request relates. We will acknowledge your request within 48 hours and aim to fully respond within 30 calendar days. In complex cases, we may extend the response period by an additional 30 days, in which case we will notify you of the extension and the reason for it. Please note that certain rights are subject to legal limitations and exceptions under the DPDP Act 2023 and other applicable laws.

Our Website and professional technology services are intended exclusively for businesses and individuals who are at least 18 years of age. Claudreck Technologies Pvt. Ltd. does not knowingly collect, process, or store personal data from individuals under the age of 18. If you are under 18 years of age, please do not use our Website or submit any personal data through our contact forms or any other means. If we become aware that we have inadvertently collected personal data from a person under 18 years of age, we will take immediate steps to delete that data from our records. If you are a parent or guardian and believe that your child under 18 has provided personal data to us without your consent, please contact us immediately at privacy@claudreck.com.

As Claudreck Technologies Pvt. Ltd. uses third-party services including Google Analytics and Meta Pixel, your personal data may be transferred to and processed in countries outside India where these companies maintain their servers and operations. These international data transfers are conducted in accordance with the applicable provisions of the Digital Personal Data Protection Act 2023 and any regulations issued thereunder governing cross-border data transfers. We take appropriate steps to ensure that any such transfers are conducted with adequate safeguards in place to protect your personal data in accordance with the standards required by Indian data protection law.

Our Website may contain hyperlinks to third-party websites, platforms, resources, or social media pages. This Privacy Policy applies solely to data collected by Claudreck Technologies Pvt. Ltd. through our Website and does not apply to any third-party websites or services. We are not responsible for the privacy practices, data collection methods, security measures, or content of any third-party websites. When you click on a link to a third-party website, you leave our Website and are subject to the privacy policy and terms of use of that third-party website. We strongly encourage you to read the privacy policies of every website you visit, particularly before providing any personal information.

Claudreck Technologies Pvt. Ltd. reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, changes in applicable laws and regulations, changes in our services, or changes in the technology tools we use. All changes will become effective immediately upon posting the updated Privacy Policy on this page with a revised Last Updated date at the top. For significant changes that materially affect your privacy rights or our data processing practices, we will make reasonable efforts to provide notice through a prominent notification on our Website. Your continued use of our Website following the posting of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes to this Privacy Policy, you must immediately discontinue your use of our Website. We recommend reviewing this Privacy Policy periodically to stay informed of how we are protecting your personal data.

This Privacy Policy is governed by and shall be construed in accordance with the laws of the Republic of India, including specifically the Digital Personal Data Protection Act 2023, the Information Technology Act 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, the IT Amendment Rules 2026, and all other applicable Indian data protection and privacy laws. Any disputes arising from or related to this Privacy Policy or our data processing practices shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India.

If you have any questions, concerns, requests, or formal grievances regarding this Privacy Policy, our data processing practices, or the exercise of your rights under the Digital Personal Data Protection Act 2023, please contact our designated Data Privacy Officer using the details below. We are committed to addressing all privacy-related queries and grievances promptly and transparently, and we aim to respond to all requests within 7 business days of receipt.

Claudreck Technologies Private Limited